What is the most important part of your business? There isn't any one job that is more important than the other, they all matter! If you had to pick one, we believe it's your customer service. How you treat people and how people view your company is the determining factor in how and which people do business with you.
Think about a time when you received customer service. This might have been at a dining establishment, or at a grocery store, maybe while getting tires on your car, where ever. What was your experience? Good, maybe bad, somewhere in between. Think about how you felt as a customer, what has that done to your perception of that establishment? If you had gotten great service, you will go back and tell everyone (word of mouth is wonderful advertising)! If the service was poor or even bad, that will make you think twice about going back if at all, you may even tell people how poor your experience was along with potentially leaving an online review (again word or mouth can be wonderful advertising in a good way or bad way). How do you want your company to stand out from the competition and what is the best way to make that happen with in your industry?
Here at Wise Owl, we specialize in proving excellent customer service and support. Allow us to help you and your team brush up on customer facing etiquette. We work with many popular apps and services such a Zendesk.